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LA GARD Frequently Asked Questions BASIC SERIES I get no response from my keypad when I enter my code. There is no light flashing and no beeps are heard. My unit gives two beeps when a correct code is entered, but the second beep is extended and the lock opens. I get two beeps when a correct code is entered, but the second beep is extended and the lock does not open. I enter my code and I hear three beeps after the 6th digit is entered. Unit was in wrong try delay and an incorrect code has been entered and the unit has gone back into wrong try delay. The lock will not retract after a correct code has been entered. Keypad works intermittently. Keypad gives two beeps and I can hear the solenoid release (click) from the inside when the code is entered. SAFEGARD 4 WIRE LOCKS Sometimes my lock works and sometimes it doesn't. I get no response from my keypad when I enter my code. There is no light flashing and no beeps are heard. I have tried replacing the batteries in my unit and still my lock has no response. The lock does not respond to keypad entries but a click sound is heard and the LED flashes every 10 seconds. The unit gives two beeps when code is entered but a series of beeps sounds for 3 seconds and the lock opens. The unit gives two beeps when code is entered and then a series of beeps sounds for 3 seconds and the lock does not open. The unit gives three beeps after last digit of code is entered. Six beeps are heard after entering sixth digit of my code. Three beeps sound before I have entered all six digits of my code. After time delay time the valid code is entered but 3 beeps are heard, but if the code is re-entered right away lock opens. Valid code is entered and beeps twice but lock does not open. I seem to be replacing the batteries on my unit with great frequency. SAFEGARD 8 WIRE LOCKS Sometimes my lock works and sometimes it doesn't. I get no response from my keypad when I enter my code. There is no light flashing and no beeps are heard. I have tried replacing the batteries in my unit and still my lock has no response. The lock does not respond to keypad entries but a click sound is heard and the LED flashes every 10 seconds. The unit gives two beeps when code is entered but a series of beeps sounds for 3 seconds and the lock opens. The unit gives three beeps after last digit of code is entered. COMBOGARD SERIES Sometimes my lock works and sometimes it doesn't. I get no response from my keypad when I enter my code. There is no light flashing and no beeps are heard. I have tried holding the battery to the door and still my lock has no response. The lock does not respond to keypad entries but a click sound is heard and the LED flashes every 10 seconds. The unit gives two beeps when code is entered but a series of beeps sounds for 3 seconds and the lock opens. The unit gives two beeps when code is entered and then a series of beeps sounds for 3 seconds and the lock does not open. The unit gives three beeps after last digit of code is entered. Six beeps are heard after entering sixth digit of my code. Three beeps sound before I have entered all six digits of my code. After time delay time the valid code is entered but 3 beeps are heard, but if the code is re-entered right away lock opens. Valid code is entered and beeps twice but lock does not open. I seem to be replacing the batteries on my unit with great frequency. AUDITGARD SERIES Sometimes my lock works and sometimes it doesn't. I get no response from my keypad when I enter my code. There is no light flashing and no beeps are heard. I have tried holding the battery to the door and still my lock has no response. Keypad gives three beeps when one key is pressed and the LED flashes every 10 seconds. The unit gives two beeps when code is entered and then a series of beeps sounds for 3 seconds and the lock does not open. Double beep when code is entered but Keypad will not rotate. The unit gives three beeps after last digit of code is entered. Six beeps are heard after entering sixth digit of my code. Three beeps sound before I have entered all six digits of my code. Valid code is entered and beeps twice but lock does not open. Three beeps are heard when trying to enter function operation with manager code. Three beeps are heard when trying to enter function operation with control code. I seem to be replacing the batteries on my unit with great frequency. SMARTGARD LOCKS I get no response from my keypad when I enter my code. There is no light flashing and no beeps are heard. The unit gives two beeps when a code is entered, followed by six beeps and the LCD reads "1 BATTERY LOW; REPLACE BATTERIES." Lock will operate. The unit gives two beeps when a code is entered, followed by six beeps and the LCD reads "2 BATTERY LOW; REPLACE BATTERIES." Lock does not operate. I enter my code and the screen blanks out immediately. Display shows open message on LCD but safe cannot be opened. LCD displays "ENTER COMBO" but there are no beeps when buttons are pushed nor will it accept any combination. 8-digit code is entered, screen blanks out immediately, but first six digits are used to open the door.

  749 W. Short Street
  Lexington KY USA 40508
  888.950.4715

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